FAQ
📦 How can I place an order at Divine Pain?
You can place your order as a guest or by creating an account. If you choose to register, you'll have access to your purchase history, waitlist, and order tracking all in one place.
🧾 Can I modify or cancel my order once it's confirmed?
Yes, as long as the order hasn't been shipped yet. We can help you change the size, change the address, or cancel the order.
Write to us as soon as possible at:
📲 WhatsApp: +57 310 389 8473
📧 Email: divinepainsp@gmail.com
Once the order has been processed by the carrier, changes or cancellations are not possible.
📍 How do I track my order?
When your order ships, you'll receive an email with the tracking number. If you have a Divine Pain account, you can also view it in your profile, under "My Orders."
🔄 How can I return or exchange an item?
From the moment you receive your order, you can request an exchange or return.
You must first contact us and follow the instructions before making any shipments.
Conditions:
The garment must be in perfect condition, unworn, with tags and original packaging.
Return shipping costs are not covered by Divine Pain (except if the product is defective).
We do not accept returns on personalized or used products.
Check out our policy.
💰 How and when will I receive my refund?
Refunds will be issued using the same payment method used for the purchase or by bank transfer.
The value of the product is refunded, excluding shipping (except in cases of error or defective garment).
The process may take up to 15 business days after verifying the product's status.
🧾 Can I choose a voucher instead of a refund?
Yes. You can request a digital coupon for the same amount to use on future collections. It doesn't expire.
📐 What size should I choose?
You will find a detailed size guide in each garment.
If you have any questions, please contact us and we will help you choose the ideal size for you:
📧 support@divinepain.com
🔒 Is my personal data protected?
Yes. Your information is stored securely and will never be shared with third parties.
See our Privacy Policy to learn more.
🔁 Can I purchase without registering?
Yes, you can checkout as a guest. Registering will give you easier access to your orders, waitlist, and special promotions.
💳 What payment methods does Divine Pain accept?
We accept:
Credit and debit cards
Bank transfer
PSE
NEQUI
All payments are processed securely.
🌎 Do you ship domestically and internationally?
Yes. We ship to all of Colombia and several countries abroad.
Colombia: 2–5 business days from dispatch.
International: Up to 15 business days
The cost is automatically calculated based on your address at checkout.
🧵 Can I return a personalized product?
No. Personalized or custom-made products are not eligible for return or exchange unless they have a verifiable manufacturing defect.
📨 How do I subscribe to or unsubscribe from the newsletter?
To receive exclusive news and releases, subscribe at the bottom of our website.
If you wish to cancel, you can do so directly from any email you have received by clicking "Unsubscribe."
📞 Do you need direct help?
We're here to answer your questions, guide you through the purchasing process, and provide post-sales support.
Write to us or call us:
WhatsApp: +57 310 389 8473
Email: divinepainsp@gmail.com
Our team responds Monday through Friday during business hours.
Personalized, fast and direct attention.
We want your experience with Divine Pain to be flawless.